Shopping Online

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Billions and billions of dollars are spent online every year. (Over 6 billion dollars is expected to be spent for the 2002 holiday season alone; double the amount spent in 2001) As the internet matures there are ever increasing numbers of products that can be purchased online. Almost anything you can imagine (and many you probably would not). The Ed Tech Center offers a few things to consider regarding Cybershopping.

Advantages and Disadvantages to online shopping:

Advantages

Disadvantages

make transactions at any hour
convenient delivery (direct to doorstep even)
purchase items not available locally
avoid local sales taxes
bargain prices
must wait for delivery
shipping costs
customer service may be poor or not exist
cannot handle the actual product before purchasing
reliability of sellers may not be verifiable
potential of being cheated is greater

Advice for shopping online:

  • Know the e-tailer. You can check with the Better Business Bureau or a local consumer protection agency for complaints. It's nice when a site is “certified” by agencies such as WebTrust or The Public Eye to prove their trustworthiness. Beware if they don't willingly offer information regarding their physical location and phone number. Also be leery of a site which doesn't have their own domain name; if they are using a free hosting service like Geocities or Angelfire.
  • Be sure the e-tailer has an acceptable customer satisfaction policy. An online company should be willing to offer concrete commitments to stand by their products and service.
  • Don't be afraid to call the e-tailer directly and make certain you can get a good sense of their ethics.
  • Purchase in a secure environment.
  • Use a payment method that limits liability. All credit cards have a $50 limit, by law, but some may guarantee $0 liability. Another advantage to using a credit card is the ability to reverse the charge if dissatisfied with a product.
  • Be sure to keep a printed record of all transactions.
  • Keep all personal information private. Don't share address, phone or Social Security numbers with parties you do not trust.
  • Laws that protect phone purchases also apply to cybershopping.
  • Take a little time to do some comparison shopping. Search the internet for other sites that sell the item you want to buy and see if you can find a better price or more reliable/reputable source.
  • Be sure to check all associated costs, including shipping and handling.
  •  Be clear on any guarantees or warranties. Know when to expect delivery.

Finding what you want:

Purchase Disputes: 

 

 

Consumer Information

Better Business Bureau (BBB)
Consumer information from the government
Federal Citizen Information Center (FCIC)
National Consumer's League
Federal Trade Commission (FTC)
Fraud.org
 

Safety Tips 

 

Yahoo's advice on safely shopping online
Shop Safely,” from the Federal Trade Commission
Better Business Bureau advice
SafeShopping.org
Credit-Land.com
CNET “Safe Shopping Online
BBB points out “Shopping Safely Online